Refund policy

We hope you love your Sitrah order.
Please read our policy carefully before purchasing.

All sales are final unless the item received is damaged, defective, or incorrect.

We do not offer refunds or exchanges once an order has been delivered and accepted, except in cases where the issue is due to our error.

To request a review for a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at sales@sitrah.co and include your order number, a description of the issue, and clear photos of the item.

Returned items must be:

• unworn

• unused

• in original condition

• with original packaging, tags, and any included accessories

Items that do not meet these conditions will not be accepted.

Please note:

• Shipping fees are non-refundable.

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

• We are not responsible for damage caused by misuse, improper care, or normal wear and tear.

• Orders placed using deposits, partial payments, or custom requests are non-refundable.

• Orders will not be processed or dispatched until full payment has been received.

If your return request is approved, we will provide return instructions. Items sent back without approval will not be accepted.