Shipping policy

We currently offer shipping within the United Arab Emirates, GCC countries, and selected international destinations.

Shipping fees and delivery timelines are shown at checkout and may vary depending on the destination, shipping method, and order value.

Please note:

• Orders are processed only after full payment has been received.

• Processing times may vary during launches, promotions, holidays, or high-volume periods.

• Delivery timelines are estimates and are not guaranteed.

• Customs duties, taxes, and import fees for international orders are the responsibility of the customer unless otherwise stated.

• Sitrah is not responsible for delays caused by customs, courier issues, weather conditions, or other circumstances beyond our control.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

If a package is returned due to an incorrect address, failed delivery attempts, or refusal by the customer, any redelivery or return-related charges will be the responsibility of the customer.

If you have any questions regarding shipping, please contact us at sales@sitrah.co.